UpholsteryConnect – Terms and Conditions

Website Use & Disclaimer

This website is owned and operated by UpholsteryConnect. By accessing and using this website, you agree to comply with and be bound by the following terms.

Use of Website

The content of this website is provided for general information only. While UpholsteryConnect makes reasonable efforts to ensure that information is accurate and up to date, no guarantees, representations, or warranties (express or implied) are made regarding the completeness, accuracy, reliability, or suitability of the information provided.

Any reliance you place on such information is strictly at your own risk.

No Contract

Use of this website, including submitting enquiries or requesting quotations, does not form a legally binding contract. A contract is only formed once a written quotation has been accepted and any required deposit has been received.

Professional Advice

Information on this website does not constitute professional or technical advice. Upholstery requirements vary depending on individual furniture and materials, and all work is subject to inspection and formal quotation.

Intellectual Property

All content on this website, including text, images, branding, and design, is the property of UpholsteryConnect unless otherwise stated. You may not reproduce, copy, distribute, or use any content without prior written permission.

External Links

This website may include links to third-party websites. These links are provided for convenience only. UpholsteryConnect has no control over, and accepts no responsibility for, the content, policies, or practices of third-party websites.

Website Availability

UpholsteryConnect does not guarantee that this website will be continuously available, uninterrupted, or error-free. We reserve the right to modify, suspend, or withdraw the website at any time without notice.

Limitation of Liability

To the fullest extent permitted by law, UpholsteryConnect shall not be liable for any loss or damage, including indirect or consequential loss, arising from the use of, or inability to use, this website or reliance on its content.

Nothing in this disclaimer excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under applicable law.

Security

While we take reasonable steps to protect this website, we do not guarantee that it will be secure or free from viruses or harmful components. Users are responsible for ensuring they have appropriate security protections in place.

Privacy

Any personal data submitted through this website will be handled in accordance with our Privacy Policy.

Governing Law

This website and its use are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contract Formation

A legally binding contract is formed between UpholsteryConnect (“UpholsteryConnect”) and the client identified in the written quotation, estimate or invoice (“the Client”) upon the Client’s acceptance of the quotation, including payment of any required deposit.

This contract shall consist exclusively of the written quotation, estimate or invoice, any documents expressly incorporated within it, and these Terms and Conditions. These Terms shall prevail over any prior discussions, negotiations, representations, or agreements unless expressly agreed in writing by UpholsteryConnect.

1. Scope of Work

UpholsteryConnect shall carry out upholstery and related services strictly in accordance with the description set out in the written quotation or estimate. All quotations are prepared based on a visual inspection and the information reasonably available at the time. The Client acknowledges that defects or issues not visible at the time of inspection may only become apparent once existing upholstery materials are removed.

2. Additional Work and Discovery of Defects

Where, upon stripping or inspection, additional repairs or remedial work are found to be necessary, including but not limited to frame repairs, loose joints, springs, webbing, fillings, or structural reinforcement, UpholsteryConnect shall notify the Client as soon as reasonably practicable.

A revised or supplementary quotation may be issued, and no such additional work shall be undertaken without the Client’s prior written approval. Should the Client decline recommended repairs after work has commenced, UpholsteryConnect shall not be liable for the structural integrity, performance, or longevity of the furniture and shall not be required to reinstate original materials. UpholsteryConnect reserves the right to charge for all work completed up to that point.

3. Client Instructions

All instructions, specifications, and approvals provided by the Client must be confirmed in writing, including by email. UpholsteryConnect shall not be responsible for any errors, omissions, or misunderstandings arising from verbal instructions that have not been confirmed in writing.

4. Timescales

Any completion or delivery dates provided by UpholsteryConnect are estimates only and shall not be of the essence. Such estimates are dependent upon factors including, but not limited to, availability of materials, the Client’s timely provision of decisions or approvals, the complexity of the work, specialist processes, third-party suppliers, and circumstances beyond UpholsteryConnect’s reasonable control.

While UpholsteryConnect shall use reasonable endeavours to meet estimated timescales, no guarantee is given as to completion or delivery dates.

5. Removal of Existing Materials

Unless otherwise agreed in writing prior to commencement, UpholsteryConnect shall remove and dispose of all existing upholstery materials. The Client acknowledges that removed materials may be unsuitable for reuse due to age, contamination, or deterioration.

6. Fire Safety Compliance

All domestic upholstery work shall comply with the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended). Where UpholsteryConnect supplies fabric, compliance shall be ensured through the use of inherently compliant materials, treated fabrics, or appropriate interliner systems.

Where the Client supplies fabric, the Client shall bear sole responsibility for ensuring compliance with all applicable fire safety regulations. UpholsteryConnect shall have no liability for non-compliance of Client-supplied materials. Commercial furniture may require compliance with applicable standards including BS 7176.

7. Client-Supplied Materials

Where materials are supplied by the Client, the Client shall be solely responsible for their suitability, durability, quantity, dye batch consistency, pattern repeat allowance, and regulatory compliance. UpholsteryConnect shall accept no liability for the performance, defects, or failure of such materials.

UpholsteryConnect reserves the right to apply a surcharge of up to fifteen percent (15%) in respect of Client-supplied materials to reflect additional handling risk and administrative time.

8. Fabric Quantities and Pattern Matching

Any fabric quantities estimated by UpholsteryConnect are based on standard industry allowances. Additional material may be required due to pattern repeats, directional designs, defects, or unforeseen requirements. Perfect pattern alignment cannot be guaranteed due to the inherent design and construction of furniture.

9. Delivery of Client Materials

Where materials are delivered directly to UpholsteryConnect by third parties, the Client shall ensure that such materials are clearly labelled with the Client’s name and project reference. UpholsteryConnect shall not be responsible for delays, errors, or losses arising from incorrect, late, or incomplete delivery of materials by third parties.

10. Fabric Characteristics

The Client acknowledges that variations in colour, shade, texture, and finish may occur due to dye batches, lighting conditions, fabric composition, and manufacturing tolerances. Natural materials may exhibit irregularities which shall not be deemed defects.

11. Creasing and Marking

UpholsteryConnect shall take reasonable care to minimise creasing and marking; however, the Client acknowledges that fold marks, pressure marks, or shading may occur and may diminish over time with use. Complete elimination of such characteristics cannot be guaranteed.

12. Foam and Fillings

New foam and fillings may soften and settle during normal use. Comfort levels are subjective, and UpholsteryConnect does not guarantee a particular level of firmness or comfort. Feather, fibre, and foam fillings will naturally compress over time.

13. Notification of Issues

The Client shall inspect the completed work upon delivery or collection and must notify UpholsteryConnect of any defects or concerns within seven (7) days. Failure to do so may result in any remedial work being chargeable. This provision does not affect the Client’s statutory rights.

14. Third Party Work

UpholsteryConnect shall have no liability for any defects, damage, or issues arising from work that has been altered, repaired, or interfered with by any third party.

15. Storage

Completed items must be collected or delivery arranged within fourteen (14) days of notification of completion unless otherwise agreed in writing. UpholsteryConnect reserves the right to charge reasonable storage fees thereafter. Risk in the goods shall pass to the Client upon completion of the work.

16. Abandoned Goods

Any goods not collected within ninety (90) days of completion may be deemed abandoned. UpholsteryConnect reserves the right to sell or dispose of such goods, upon providing reasonable notice to the Client, in order to recover outstanding costs.

17. Insurance Work

Where work is carried out pursuant to an insurance claim, the Client shall remain responsible for payment unless the insurer has confirmed in writing that payment will be made directly to UpholsteryConnect.

18. Guarantee

UpholsteryConnect provides a five (5) year guarantee on workmanship from the date of completion. This guarantee excludes normal wear and tear, fabric fading, structural movement, misuse, pet damage, commercial use (unless agreed), Client-supplied materials, and compression of fillings.

Commercial work shall carry a twelve (12) month workmanship guarantee unless otherwise agreed. This guarantee is in addition to the Client’s statutory rights.

19. Transport and Access

UpholsteryConnect shall exercise reasonable care during collection and delivery. The Client is responsible for ensuring safe and adequate access. UpholsteryConnect shall not be liable for damage arising from restricted access, narrow spaces, inadequate clearance, pre-existing damage, or weakened furniture structures.

20. Payment Terms

A deposit of one-third (1/3) of the quoted price is required to secure a booking and is generally non-refundable due to costs incurred. The balance shall be payable in full prior to delivery or collection.

Where work is cancelled after inspection or commencement, UpholsteryConnect reserves the right to charge for labour (up to fifty percent (50%) of the quoted price) together with all material costs incurred. Interest may be charged on overdue amounts at a rate of 1.5% per month.

Title in the goods shall not pass to the Client until full payment has been received.

21. Work Schedule

Requests for priority scheduling may be subject to a surcharge of up to fifteen percent (15%). All production slots are indicative and subject to change.

22. Delivery

Delivery is included within a ten (10) mile radius of SN16 9PL. Additional charges shall apply beyond this area. Delivery is to ground floor locations only unless otherwise agreed in writing.

23. Client Delays

UpholsteryConnect reserves the right to charge for missed appointments or delays caused by the Client.

24. Complaints and Alternative Dispute Resolution

The Client should raise any complaints promptly. Where disputes cannot be resolved, they may be referred to the Association of Master Upholsterers and Soft Furnishers or the Furniture & Home Improvement Ombudsman for alternative dispute resolution.

25. Photography

UpholsteryConnect reserves the right to photograph completed work for portfolio and marketing purposes. The Client may opt out by providing written notice prior to commencement.

26. Reuse Reward Scheme

Eligible domestic Clients may receive a discretionary discount of up to £250 based on UpholsteryConnect’s assessment of environmental benefit achieved through reuse. The scheme is non-transferable, has no cash alternative, cannot be applied retrospectively, and may be amended or withdrawn at any time.

27. Limitation of Liability

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any matter which cannot lawfully be excluded.

Subject to the foregoing, UpholsteryConnect shall not be liable for any indirect or consequential losses, loss of profit, loss of opportunity, failure of ageing structures, defects in Client-supplied materials, fabric wear or fading, supplier delays, or circumstances beyond its reasonable control. UpholsteryConnect’s total liability shall not exceed the amount paid by the Client for the services.

28. Force Majeure

UpholsteryConnect shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to supplier failure, transport disruption, fire, flood, illness, industrial action, or material shortages.

29. Entire Agreement

These Terms and Conditions constitute the entire agreement between UpholsteryConnect and the Client and supersede all prior agreements, understandings, or representations.

30. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect.

31. Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.